Responsible Gaming

Introduction

At Vic Secret Bar and Cafe, we believe that gaming should be fun, exciting entertainment—not a way to make money or solve financial problems. Pokies and online gaming are games of chance designed for entertainment purposes only. While we want you to enjoy your gaming experience, we're committed to promoting responsible gaming practices and player wellbeing.

Please remember: the house always has an edge. Only spend what you can afford to lose, and never gamble with money needed for essentials like rent, food, or bills.

Age Verification

Gambling in Australia is strictly regulated and only available to persons aged 18 years and over. By accessing our gaming services, you confirm that you meet the legal age requirement in your jurisdiction.

We take age verification seriously and reserve the right to request proof of identity at any time.

Warning Signs of Problem Gambling

If you or someone you know experiences any of the following, problem gambling may be developing:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling: Being secretive about gaming activities or amounts spent
• Loss of control: Gambling longer or with more money than intended
• Preoccupation: Constantly thinking about gambling or planning the next session
• Neglecting responsibilities: Missing work, school, or family commitments due to gaming
• Relationship problems: Conflicts with family or friends about gambling habits
• Financial strain: Borrowing money, going into debt, or experiencing money problems due to gambling
• Mood changes: Using gambling to escape stress, anxiety, or depression
• Failed attempts to stop: Wanting to quit but being unable to cut back or stop
• Withdrawal symptoms: Feeling irritable or anxious when not gambling

Self-Help Tools

Many gaming operators offer built-in tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit in a specified time period
• Loss Limits: Cap the amount you can lose in a day, week, or month
• Session Time Limits: Restrict how long you can play in one session
• Reality Checks: Regular reminders about how long and how much you've spent
• Self-Exclusion: Temporarily or permanently ban yourself from gaming sites and venues
• Cooling-Off Periods: Take mandatory breaks before returning to gaming

We encourage you to use these tools proactively. They're designed to help you maintain control and gamble responsibly.

Support and Help Organizations

If you're struggling with gambling or need support, help is available. These organizations provide free, confidential assistance:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858
  Free counselling and support services for problem gamblers and their families
• Gambler's Help
  Website: www.gamblershelp.com.au
  Counselling and referral services across Victoria and other states
• National Problem Gambling Clinic
  Support for problem gambling treatment and recovery

International Support

• United Kingdom
  GamCare (www.gamcare.org.uk) and GamStop (www.gamstop.co.uk)
• Canada
  Responsible Gambling Council (www.responsiblegambling.org)
• United States
  National Council on Problem Gambling (www.ncpgambling.org)

Call to Action

If you think you may have a gambling problem, please reach out for help today. Problem gambling is a treatable condition, and support is available. Speaking to someone—whether it's a counselor, trusted friend, or family member—is the first step toward recovery.

Remember: seeking help is a sign of strength, not weakness. You don't have to face this alone.

Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au for free, confidential support.